THE FOCUS IS ON US

 

As a small-business owner, we treasure the relationship we have with all our customers. We rely on regular as well as sporadic customers to help us earn a living but also to spread the word to others about our company. Because small businesses like ours need the support of consumers, you can expect to get friendly, personal customer service.

We are readily available to answer questions about the products we sell, and we can also find products you may need that are not on our website. We enjoy getting to know our customers.  We understand more than anything that word of mouth counts when it comes to small business advertising, so it’s not surprising that we want every single customer to have a positive experience each time.

We don’t treat you as a number and we certainly don’t push you to the back of the queue because your order may not be the biggest.  Every client deserves the same treatment.

HOW DO WE FARE AGAINST THE GIANTS?

Big multinational companies have several advantages due to their size, brand recognition, money power and marketing abilities.

But they also have disadvantages. We all know in the coffee industry there are well known brand names, some of them are even Worldwide names. We often get asked how we can compete with these giants and the answer is simple – we are hands on, we value your business, and we are able to assist you quickly and efficiently.

Our prices are very competitive as we don’t have the overheads that they do. So why not give us a try?

WHAT OTHER ADVANTAGES CAN WE PROVIDE

The therapeutic exhilaration of hot coffee from freshly roasted beans is unmatched. As the experts say, the fresher the beans, the better the brew. We as a small, local roaster roast our beans on order only and not in bulk. Therefore, when we send them to you the beans still have their absolute peak of freshness.

We can source different types of beans throughout the world from reputable suppliers. Nowadays, coffee shop owners are even visiting coffee estates to ensure they source the very best grades that match their vision of the perfect coffee mug. Why go to this expense when we’ve already done it all for you?

We work with reputable suppliers that deal directly with the farmers, ensuring that farmers are adequately compensated for their excellent quality beans.

 

WHAT YOU SHOULD LOOK AT IN A COFFEE SUPPLIER 

 
Quality

The world of coffee is always expanding, creating more and more options for coffee-lovers to choose from. Coffee consumers can be as picky as they please about the origin and roast of their beans, how their coffee is prepared and who they buy their coffee from. As the coffee market fills up with shops and brands, producing high-quality coffee is essential for us to stay in the game.

 
Minimums and Capacity

Seek a supplier that can support you in your humble beginnings but also stay with your company as you reach for future goals. We don’t have minimum quantities as we don’t want your coffee to sit on your shelf.

 
Order Turn Around
Sometimes unexpected things happen.  Ask yourself honestly, is your supplier able to offer a quick turn around and get your order to you promptly or are you just a number and they will get to you when your number is called

 
Customer Service
When partnering with a coffee supplier, you should look for a company that is just as committed to your success as you are. When your supplier wants your company to succeed, they will go above and beyond to fulfil your specifications precisely and respond quickly to your requests. If choosing a large provider, be sure that you will not get lost in the mix. A large coffee supplier may not be able to provide individual attention to your company, which can hurt the quality of your service

 
Price
Before committing to a supplier, be weary of extremely low price quotes as that generally means low quality. Great coffee is not cheap, but it should not be expensive either. Your business depends on customers returning multiple times. If the quality of your coffee is low because you chose the cheapest supplier, your customers will not come back.

 

WHY YOU SHOULD CHOOSE US

As a coffee supplier, we know good coffee. With over 15 years of experience, our high-quality coffee is sure to satisfy your customers tastes and our fast turns and low minimums make The Roasting Company an easy choice. We would love to chat about how The Roasting Company can be the perfect coffee supplier for your business, no matter how big or small.

>> Get in touch <<

 

Why be like everyone else serving the same brand as your neighbour. Be bold and stand out from the rest by serving unique coffees that can be found right here 

>> www.theroastingcompany.co.za <<